Pocketan Dember
Pocketan Dember respects personal information and explains here how it may be collected, used, stored, disclosed and accessed when you use our website or contact our venue.
Last updated: [insert date]
Material updates will be reflected on this page. Please check it when using our booking, registration or website forms.
Plain-language overview
We ask for information when it is needed to respond to an enquiry, manage a restaurant table booking, coordinate a poker-seat reservation, administer an event registration, or operate the website. Practical booking and participation details are different from optional marketing preferences, and we aim to keep that distinction clear.
Information helps us provide requested services, communicate with guests, support venue operations, maintain a safe physical setting, keep appropriate records and meet applicable obligations. This includes our in-person card room; the more detailed purposes are set out below.
You may ask to access or correct personal information, opt out of direct marketing where it is offered, and raise a privacy question or concern. See the rights and contact sections below, or email Pocketan Dember about privacy.
Information collection
We may receive personal information that you choose to provide, or limited information created when you use our website. The categories below describe the information that may be relevant to your enquiry, booking, reservation or visit; they do not suggest that every category is collected from every person.
Purpose of use
We use personal information in ways connected to the reason it was provided and to the practical operation of our restaurant and physical offline poker venue.
Guest coordination
We may use contact information to answer enquiries, confirm practical details and communicate about a requested restaurant visit, table booking, poker-seat reservation or event registration. This can include follow-up that is reasonably connected to your request, such as clarifying a selected session or responding to a change you have raised.
Venue operations
Information may help organise seating, manage attendance, communicate schedule changes and support orderly restaurant dining, poker nights, live poker and Texas Hold’em tournament participation. At the card room, this may relate to physical poker tables, dealers, staff, venue rules and buy-in details as relevant to the in-person experience. It does not support remote participation.
Venue standards
We may use information to help maintain a safe, respectful and well-managed physical venue, and to address concerns, incidents or compliance-related requirements where applicable. We use careful, proportionate processes suited to the circumstances and do not make assumptions about guests beyond what is needed for responsible venue operations.
Optional updates
Where permitted and appropriate, we may use contact details to share relevant venue updates or offers. Essential communications about an existing booking or registration are different from optional marketing. You can use an unsubscribe instruction provided in a marketing message or update your marketing preferences directly with us.
Disclosure
We do not treat disclosure as a routine extra. Information may be shared only where it is appropriate for the service, venue operation or circumstance described below.
Trusted service providers may handle information on Pocketan Dember’s behalf where this is necessary to operate website, communication, booking or event administration functions. A provider should receive only the information needed for its role and be expected to handle that information appropriately. We do not list providers or technologies here unless they have been verified for the relevant service.
Information may be disclosed where required or permitted by applicable law, or where reasonably necessary to protect people, address a serious concern or support safe venue operations. As an Australian venue, we take a measured approach to these circumstances and do not promise that information can never be disclosed when a lawful or safety-related reason genuinely applies.
Where appropriate, information may be considered in connection with professional advice, audit or a lawful business transition. Any disclosure in these circumstances would be limited to what is appropriate for the matter and handled with suitable care. This statement does not introduce a detailed business-change process or extend sharing beyond what the circumstance reasonably requires.
Storage and retention
We take reasonable steps to protect personal information. This includes practical organisational and technical safeguards intended to reduce the risk of misuse, interference, loss, unauthorised access, modification or disclosure. The safeguards used will depend on the nature of the information and how it is handled. No method of transmission or storage can be guaranteed completely secure, but we seek to manage information carefully and review concerns that are brought to our attention.
Retention
We retain personal information only for as long as reasonably needed for the purpose for which it was collected, ongoing venue administration, record keeping, dispute handling or applicable obligations. Some restaurant booking, poker-seat reservation or event registration records may need to be retained for operational or legal reasons. When information is no longer reasonably required, we may delete it or de-identify it where appropriate. We do not publish a fixed retention timetable without verified policy direction.
Your privacy options
You may ask for access to personal information Pocketan Dember holds about you, subject to applicable requirements and any permitted exceptions. To help us locate relevant records, please provide enough detail about the enquiry, booking, reservation or registration you mean. Email Pocketan Dember about an access request.
You may ask us to correct personal information that you believe is inaccurate, incomplete or out of date. It can help to identify the relevant restaurant table booking, poker-seat reservation, event registration or earlier enquiry, so we can understand which information you are asking us to review and update.
You can opt out of optional direct marketing communications by using the unsubscribe method provided or by contacting us directly. Opting out of marketing does not necessarily stop essential communications about an existing booking or registration. To make a request, email Pocketan Dember to update your marketing preferences.
Please contact Pocketan Dember first if you have a privacy concern, so we can consider and respond to it. If a concern remains unresolved, you may have options under applicable Australian privacy processes. Write to [email protected] or send correspondence to 18 Eucalyptus Lane, Carlton VIC 3053, Australia. Include enough detail to identify the relevant interaction where useful.
Privacy contact
Contact Pocketan Dember about this Privacy Policy, a personal information request, a correction, marketing preferences or a privacy concern. Please provide enough detail to help identify the relevant enquiry, restaurant table booking, poker-seat reservation or event registration. Our primary privacy contact route is email:
Email Pocketan Dember about privacyAlternatively, write to Pocketan Dember, 18 Eucalyptus Lane, Carlton VIC 3053, Australia.
Venue participation
You must be 18 or over to take part in poker sessions at Pocketan Dember. Please confirm that you meet this age requirement.
